Beauty equipment support
Choose the support route for your situation. Before ordering, ask about model specifications, documents or handover. For equipment you already use, send the model, purchase reference and issue to after-sales.
TL;DR · Direct answer
Choose the support route for your situation. Before ordering, ask about model specifications, documents or handover. For equipment you already use, send the model, purchase reference and issue to after-sales. Treat the named model, selected version and confirmed commercial record as the source of truth before ordering or approving a change.
Share the technology, market, professional setting, quantity, voltage, language, accessories and documentation you need. This helps our team provide relevant model information and quotation details.
Confirm packing information, delivery access, room dimensions, utilities and the team member responsible for receiving and checking the equipment.
Keep the current product manual and supplied configuration available for setup, functional checks and operator orientation. The applicable handover scope is confirmed with the order.
Organize cleaning, routine checks, replaceable items, consumables and preventive maintenance around the exact model and accessories your business operates.
When contacting support, include the model, serial reference, configuration, symptom, operating sequence and safe photos or video. Clear information helps the team understand the request faster.
Distributors and clinic groups can maintain product registers, current manuals, maintenance schedules and support contacts across their installed equipment base.
Visual buying context
These supporting visuals explain a buyer’s planning context. They do not substitute for a model-specific quotation, technical file, commercial agreement or destination-market review.
Buyer FAQ
Send the model, serial reference, supplied configuration, clear symptom, timing, operating conditions, safe photos or video and any checks already completed.
No. It depends on the model, configuration, destination and commercial agreement.
Include the required documentation and support information in your quotation request so availability can be confirmed for the selected model.
Open the dedicated After-Sales Support page for the product details and evidence to include in a service request.
Talk to our team
