Support beyond your purchase
For equipment you already own, send your model, purchase or order reference and a description of the issue. Our after-sales team will discuss the next step and the support that applies to your order.
TL;DR · Direct answer
Contact our team with your equipment model, purchase reference and service question. Include a clear description and photos or video where safe. We will discuss the next step with you, with warranty coverage and service responsibilities based on your applicable order terms.
Use the contact page for an installed-unit service enquiry. Include your model, purchase reference and a short description of what you need. Our team can then discuss the next step and the applicable support scope with you.
Record the model, serial reference, supplied configuration, installed accessories, software version where applicable and purchase or shipment reference.
Explain what happened, when it began, the operating step involved and whether the issue can be repeated. Include clear photos or video where safe.
Review power, connections, accessories, consumables, room conditions and relevant manual steps. Do not bypass protective functions or open equipment unless authorized and qualified.
A complete support request can be directed to document clarification, remote diagnosis, part review, return evaluation or another agreed action.
Keep manuals, maintenance activity, replaced parts, operator guidance and case outcomes together for easier future support across one or multiple locations.
Service records
Keep your equipment details, service history and agreed follow-up together so each conversation starts with useful context.
Model, serial reference, configuration, symptom, conditions, evidence and contact details.
Routine care, consumables, replacement items and completed actions.
Agreed action, supplied parts or files, result and further recommendations.
Visual buying context
These supporting visuals explain a buyer’s planning context. They do not substitute for a model-specific quotation, technical file, commercial agreement or destination-market review.
After-sales FAQ
Include the model, serial reference, configuration, clear symptom, timing, operating conditions, safe photos or video and checks already completed.
Only when explicitly authorized and appropriately qualified. Do not bypass safety functions or perform hazardous work.
No. Warranty terms, exclusions and responsibilities are confirmed in the applicable quotation or contract.
Maintain product records, current manuals, a support-request template, parts information and an agreed escalation contact.
We are here after your purchase
